FREQUENTLY ASKED QUESTIONS

If you do not see the answer you are seeking here, please use the email form at the page bottom and we will get back to you ASAP!

Return Policy

-Physical hardware kits/tools can be returned within 30 days of receipt. They must be unopened and unused.

 

-If you are returning a product due to an error on our part, we will refund the item and shipping. You must contact us at info@paradisodesigns.com before you send anything to receive instructions. I will be in touch asap.

-We cannot issue refunds for digital products such as PDF patterns or for printed patterns

-Due to health codes we are not able to issue refunds for masks/mask kits, custom orders, or cut fabric.